The case is quite rare, but it can happen when there's a save issue that the Family.meta file is empty.

You can find a workaround to try below (example with a family named Dotemu) :

 

1- Click on the windows key + R then paste the following line

%Appdata%/../LocalLow/Triskell Interactive/Pharaoh

 

2- You will see a long string of numbers (your ID) to click on

   

3- Inside this folder, click on "Family"                                                                                                                                                                                                                                                                       

 

4- Selects the impacted family ("Dotemu" in the example)

 

5- You will then have to backup the "saves" folder (by putting it on the desktop for example)

 

6- After that you can delete the family linked to the folder you just saved (folder from step 4)

 

7- Start the game

 

8- Create a new family with the same name (the icon does not matter)

 

9- Close the game

 

10-Open the new family you created (steps from 1 to 4) and paste the folder you backed up

 

11-Now, you can open the game and select your family. The problem should be fixed ! 

 

Let us know how it goes ;D

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