In case you encounter any problems in Pharaoh: A New Era, you'll find some workarounds to try here.
If the issue remains, we'll need your family folder in order to investigate.
Here's the step by step process to get the files:
1- Copy and paste the line below into the file explorer:
%Appdata%/../LocalLow/Triskell Interactive/Pharaoh
2- In the Pharaoh folder, you'll see a long string of numbers (your ID). You can go inside.
3- After that you just have to send us the Family folder so that we have all the information to investigate.
