If you've experienced any type of trouble with Pharaoh: A New Era, there are a few things you should try before reporting the problem.

You can also access the Known issues here.

We remain available on those channels if needed:

Discord // Twitter // e-mail

Steam & GOG

Minimum Specifications

Requires a 64-bit processor and operating system
  • OS: Windows 10
  • Processor: Intel Core i5-9600K or AMD Ryzen 5 3600XT
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTS 450, 1 GB or AMD Radeon HD 5750, 1 GB or Intel HD Graphics 630
  • Storage: 8 GB available space

Note: These minimum specifications are required for the game to run as intended. While Pharaoh: A New Era may run on some systems that do not meet the minimum specification, you might run into a variety of performance issues that cannot be solved due to the system being below the requirement.

Saves : %Appdata%/../LocalLow/Triskell Interactive/Pharaoh

 

Verifying the installation


Sometimes, issues can occur when downloading game updates. This can manifest as not being able to start the game or as odd graphical issues, such as garbled textures, pixelated overlays, or missing character models or visual effects. If you're experiencing anything like this, please verify your installation through the game’s launcher to replace missing or corrupted files. You may also need to restart your system so the changes will be taken into account. 

On Steam:

  • Go to your Steam Library
  • Right-click on the game
  • Go to Properties
  • Click on Local Files
  • Click on Verify integrity of Game Files
  • When loading is over, launch the game

 

Graphics drivers


Outdated graphics drivers can lead to the game crashing or running poorly. To prevent these issues so please make sure that you have the latest graphic drivers are up to date. These can be downloaded from the card manufacturer's website:

If you're not sure which type of graphics card you have, on Windows:

  • Open the Start menu
  • Type "Device Manager"
  • Press Enter.
  • In the Device Manager window, your graphics card should be listed under "Display Adapters".

 

Launch Issues

  • If you have a crash and don't find anything on the dedicated folder, there's another solution with  Event viewer on Windows
  • Try downloading and installing the latest Visual C++ redistributable, as there's a chance it hasn't been installed correctly.
  • Try running the launcher in Administrator mode. Exit the launcher if it's already running, locate its .exe file, right-click on it, and select "Run as Administrator"
  • You can also perform a Clean boot if you have trouble at launch on PC Game pass or Steam

 

Performance issues

  • Ensure you have the latest drivers for your graphics card
  • If you have Nvidia G-Sync or AMD FreeSync, please disable them and turn on AMD Anti-Lag if available
  • Close all other running programs
  • If available, in your graphics device control panel, set "Maximum Performance Priority" and/or "Fast VSync"
  • Disable any overlays, e.g. Steam, Epic, GeForce, etc.
  • If you have an Nvidia graphics card, follow this guide to ensure the game is using that card and not your onboard Intel card.

 

The game does not save properly

Failure to save is generally caused by insufficient file permissions, or by file access issues. The following steps address the most common causes of these issues:

  • Try running Pharaoh: A New Era as Administrator from its executable file, located in the game's installation directory.
  • Add Pharaoh: A New Era to the whitelist or exclusions list for any antivirus software you have installed.
  •  If Windows Defender is your only installed antivirus, ensure that Controlled Folder Access is disabled: https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034  
  • Disable any third-party cloud syncing programs that would affect your Documents folders, such as Google Drive sync or Microsoft OneDrive. Alternatively, exclude your Documents folder from sync.
  • Finally, you can check your system for errors using CHKDSK to ensure a drive issue isn’t responsible: https://neosmart.net/wiki/chkdsk/  
  • OneDrive and Google Drive sync can also interfere with saving. Follow Step 5 here to disable OneDrive sync for the game's save folder.

 

Ensure that there are no programs running that may interfere with Steam  

If you are encountering issues or poor performance, you may want to check if you have any applications/programs running that potentially, negatively affecting Steam. Please visit Steam Support's guide for more information on this.

 

The controller isn't recognized in-game

  • Try to activate steam input, here's the path: Library => right-click on the game => Properties=> Controller => Enable steam input.
  • If you purchased the game through Steam, try enabling Steam Big Picture mode, ensure that the controller is recognized there, and enable any specific support settings for your model of controller. If you didn't purchase the game through Steam, you can add it to your Steam Library as a non-Steam game. Once you've done this, you can launch the game with Steam Big Picture mode active. Steam will also apply updated controller input handling.
  • If you're using a Bluetooth/wireless controller, try switching to a wired controller, if you have one available.
  • Disconnect any unused controllers that may be plugged in